Datenschutz und Datensicherheit

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Voited Datenschutzrichtlinie

1. WICHTIGE INFORMATIONEN UND WER WIR SIND
2. DIE DATEN, DIE WIR ÜBER SIE SAMMELN
3. WIE WERDEN IHRE PERSÖNLICHEN DATEN GESAMMELT?
4. SHOPIFY
5. DRITTANBIETERQUELLEN VON DATEN / DATEN-SHARING
6. WIE VERWENDEN WIR IHRE PERSÖNLICHEN DATEN?
7. OFFENLEGUNGEN IHRER PERSÖNLICHEN DATEN
8. INTERNATIONALE ÜBERTRAGUNGEN
9. DATENSICHERHEIT
10. DATENAUFBEWAHRUNG
11. IHRE RECHTE
12. GLOSSAR
13. DIE COOKIES-POLITIK VON VOITED

EINLEITUNG

Willkommen bei der Datenschutzrichtlinie von Voited.

Voited respektiert Ihre Privatsphäre und verpflichtet sich, Ihre persönlichen Daten zu schützen. In dieser Datenschutzerklärung erfahren Sie, wie wir beim Besuch unserer Website auf Ihre personenbezogenen Daten achten und Sie über Ihre Datenschutzrechte informieren und wie das Gesetz Sie schützt.

Bitte verwenden Sie das Glossar am Ende dieser Datenschutzrichtlinie, um die Bedeutung einiger darin verwendeter Begriffe zu verstehen.

Unsere Cookie-Richtlinien finden Sie weiter unten am Ende dieser Datenschutzrichtlinie.

1. WICHTIGE INFORMATIONEN UND WER WIR SIND

ZWECK DIESER DATENSCHUTZRICHTLINIE

Diese Datenschutzerklärung dient dazu, Ihnen Informationen darüber zu geben, wie Voited Ihre persönlichen Daten durch Ihre Nutzung dieser Website sammelt und verarbeitet, einschließlich aller Daten, die Sie über die Website bereitstellen, wenn Sie sich anmelden, um unser Marketingmaterial zu erhalten, ein Produkt oder eine Dienstleistung zu erwerben oder an einem Wettbewerb teilzunehmen.

Diese Website ist nicht für Kinder gedacht und wir sammeln nicht wissentlich Daten über Kinder.

Es ist wichtig, dass Sie diese Datenschutzerklärung zusammen mit anderen Datenschutzhinweisen auf unserer Website von Zeit zu Zeit lesen, damit Sie genau wissen, wie und warum wir Ihre Daten verwenden.

CONTROLLER

Voited ist der Controller und verantwortlich für Ihre persönlichen Daten (in dieser Datenschutzerklärung als "wir", "uns" oder "unser" bezeichnet).

Wir haben einen Datenschutzbeauftragten ernannt, der für die Beantwortung von Fragen in Bezug auf diese Datenschutzrichtlinie verantwortlich ist. Wenn Sie Fragen zu dieser Datenschutzrichtlinie haben, einschließlich etwaiger Anfragen zur Ausübung Ihrer gesetzlichen Rechte, kontaktieren Sie uns bitte über unsere Kundenkontaktseite und geben Sie an, dass Ihre Anfrage zu Händen des Datenschutzbeauftragten ist.

KONTAKTDATEN

Unsere vollständigen Daten sind:

Vollständiger Name der juristischen Person: Voited ist der Handelsname der World Pioneer Trading Ltd, eine Gesellschaft mit beschränkter Haftung mit der eingetragenen Nummer 2580280. World Pioneer Trading Ltd ist in Hong Kong registriert.

Postanschrift: World Pioneer Trading Ltd., 133 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong, 999077

Sie können uns auch über unsere Kundenkontaktseite erreichen.

ÄNDERUNGEN DER DATENSCHUTZRICHTLINIE UND IHRE PFLICHT, UNS ÜBER ÄNDERUNGEN ZU INFORMIEREN

Wir müssen diese Richtlinie möglicherweise jederzeit und ohne vorherige Ankündigung aktualisieren und wo wir dies tun, werden wir Sie benachrichtigen, indem Sie Pop-up-Felder auf der Website hinzufügen und / oder unseren Kunden eine E-Mail senden. Diese Richtlinie wurde zuletzt am 12. Mai 2022 aktualisiert.

Es ist wichtig, dass die persönlichen Daten, die wir über Sie speichern, korrekt und aktuell sind. Bitte halten Sie uns auf dem Laufenden, wenn sich Ihre persönlichen Daten ändern und überprüfen Sie regelmäßig Ihre Kontoeinstellungen auf unserer Website.

DRITTANBIETER LINKS

Diese Website kann Links zu Websites von Drittanbietern, Plug-Ins und Anwendungen enthalten. Wenn Sie auf diese Links klicken oder diese Verbindungen aktivieren, können Dritte möglicherweise Daten über Sie sammeln oder weitergeben. Wir kontrollieren diese Websites Dritter nicht und sind nicht für deren Datenschutzerklärungen verantwortlich. Wenn Sie unsere Website verlassen, empfehlen wir Ihnen, die Datenschutzbestimmungen jeder Website zu lesen, die Sie besuchen.

2. DIE DATEN, DIE WIR ÜBER SIE SAMMELN

Personenbezogene Daten oder persönliche Informationen sind Informationen über eine Person, die dadurch identifiziert werden kann. Es enthält keine Daten, bei denen die Identität entfernt wurde (anonyme Daten).

Wir sammeln, verwenden, speichern und übertragen möglicherweise verschiedene Arten personenbezogener Daten über Sie, die wir zusammen gruppiert haben:

  • Identitätsdaten. d.h. Vor- und Nachnamen.
  • Kontaktdaten sind die Daten, mit denen wir Sie kontaktieren, einschließlich Ihrer Rechnungsadresse, Lieferadresse, E-Mail-Adresse und Telefonnummer.
  • Finanzdaten sind die Daten, die wir verwenden, um Ihre Zahlungen für Ihre Bestellungen einschließlich Ihrer Kreditkarteninformationen zu verarbeiten. Wir speichern und verarbeiten Ihre Kartendaten nicht selbst, sondern verarbeiten und speichern sie bei einem unserer beauftragten Drittdienstleister. Wir verschlüsseln Ihre Zahlungskartendaten in Ihrem Browser und übertragen diese Daten sicher an unseren entsprechenden Zahlungsanbieter, um eine Zahlung zu verarbeiten.
  • Transaktionsdaten sind Details über Transaktionen, die Sie auf unserer Website getätigt haben, einschließlich der Zahlungen an Sie und von Ihnen sowie weitere Einzelheiten zu Produkten und Dienstleistungen, die Sie bei uns erworben haben.
  • Technische Daten sind Angaben zu den Geräten, die Sie für den Zugriff auf unsere Website verwenden, einschließlich Ihrer IP-Adresse, Browsertyp und -version, Standort, Browser-Plug-in-Typen und -Versionen, Betriebssystem und Plattform und anderer Technologie auf den Geräten die Sie verwenden, um auf diese Website zuzugreifen.
  • Profildaten umfassen Ihren Benutzernamen (E-Mail-Adresse) und Ihr Passwort, Ihre Login-Daten, von Ihnen getätigte Einkäufe oder Bestellungen, Ihre Interessen, Präferenzen, Feedback und Bewertungen. Nutzungsdaten umfassen Informationen darüber, wie Sie unsere Website, Produkte und Dienstleistungen nutzen. Dazu gehören Ihre Browsermuster und Informationen wie beispielsweise die Dauer Ihres Besuchs auf einer unserer Webseiten und die Art und Weise, wie Sie auf unserer Website surfen, der Klick-Stream zu und von unserer Website, Antwortzeiten und Seiteninteraktionsinformationen wie Scrollen, Klicks und Mouseover.
  • Marketing- und Kommunikationsdaten beinhalten Ihre Präferenzen beim Erhalt von Marketing von uns und Ihren Kommunikationspräferenzen.

Wir erfassen, verwenden und teilen aggregierte und / oder anonymisierte Daten ("aggregierte Daten") wie statistische oder demografische Daten für jeden Zweck. Zusammengefasste Daten können aus Ihren persönlichen Daten abgeleitet werden, gelten jedoch nicht als personenbezogene Daten, da diese Daten Ihre Identität weder direkt noch indirekt offenbaren. Zum Beispiel können wir Ihre Nutzungsdaten aggregieren, um den Prozentsatz der Nutzer zu berechnen, die auf eine bestimmte Website-Funktion zugreifen. Wenn wir jedoch aggregierte Daten mit Ihren persönlichen Daten kombinieren oder verbinden, um Sie direkt oder indirekt identifizieren zu können, behandeln wir die kombinierten Daten als persönliche Daten, die in Übereinstimmung mit dieser Datenschutzrichtlinie verwendet werden.

WENN SIE PERSÖNLICHE DATEN NICHT ZUR VERFÜGUNG STELLEN

Wenn wir personenbezogene Daten per Gesetz oder aufgrund eines Vertrags, den wir mit Ihnen geschlossen haben, erfassen müssen und Sie diese Daten auf Anfrage nicht zur Verfügung stellen, sind wir möglicherweise nicht in der Lage, den Vertrag zu erfüllen, den wir mit Ihnen schließen (Zum Beispiel, wenn Sie keine geeigneten Lieferinstruktionen bereitstellen, um Sie mit Waren oder Dienstleistungen zu versorgen). In diesem Fall müssen wir möglicherweise ein Produkt oder eine Dienstleistung stornieren, die Sie bei uns haben. Wir werden Sie jedoch benachrichtigen, wenn dies zu diesem Zeitpunkt der Fall ist.

3. WIE WERDEN IHRE PERSÖNLICHEN DATEN GESAMMELT?

Wir verwenden verschiedene Methoden, um Daten von und über Sie zu sammeln, einschließlich durch:

Direkte Interaktionen. Sie können uns Ihre Identitätsdaten, Kontaktdaten, Transaktionsdaten, Profildaten, Finanzdaten und Marketing- und Kommunikationsdaten mitteilen, indem Sie unsere Website nutzen, Formulare ausfüllen oder mit uns per Post, Telefon, E-Mail oder auf andere Weise korrespondieren. Dies umfasst personenbezogene Daten, die Sie angeben, wenn Sie:

  • Ein Produkt oder einer Dienstleistung (einschließlich Geschenkkarten) über unsere Website kaufen;
  • Ein Konto auf unserer Website erstellen;
  • Möchten, dass wir Ihnen Marketing zusenden;
  • An einem Wettbewerb teilnehmen; oder
  • Uns Feedback geben.

Automatisierte Technologien oder Interaktionen. Wenn Sie mit unserer Website interagieren, erfassen wir automatisch Nutzungsdaten und technische Daten über Ihre Ausrüstung, Suchaktionen und Muster. Wir sammeln diese personenbezogenen Daten mithilfe von Cookies, Server-Logs und anderen ähnlichen Technologien. Weitere Informationen finden Sie in unseren Cookie-Richtlinien.

4. SHOPIFY

Unser Shop ist auf Shopify Inc. gehostet. Sie bieten uns die Online-E-Commerce-Plattform, die es uns ermöglicht, unsere Produkte und Dienstleistungen an Sie zu verkaufen.

Ihre Daten werden über den Datenspeicher von Shopify, Datenbanken und die allgemeine Shopify-Anwendung gespeichert. Sie speichern Ihre Daten auf einem sicheren Server hinter einer Firewall.

Zahlung

Wenn Sie ein Gateway für die direkte Zahlung wählen, um Ihren Einkauf abzuschließen, speichert Shopify Ihre Kreditkartendaten. Es ist durch den PCI-DSS (Payment Card Industry Data Security Standard) verschlüsselt. Ihre Kauftransaktionsdaten werden nur so lange gespeichert, wie es für den Abschluss Ihrer Kauftransaktion erforderlich ist. Wenn dies abgeschlossen ist, werden Ihre Kauftransaktionsinformationen gelöscht.

Alle Direct-Payment-Gateways entsprechen den Standards von PCI-DSS, die vom PCI Security Standards Council verwaltet werden, einer gemeinsamen Initiative von Marken wie Visa, MasterCard, American Express und Discover.

PCI-DSS-Anforderungen tragen dazu bei, die sichere Handhabung von Kreditkarteninformationen durch unseren Store und seine Service Provider sicherzustellen.

Für weitere Informationen lesen Sie auch die Nutzungsbedingungen oder Datenschutzrichtlinien von Shopify.

5. DRITTANBIETERQUELLEN VON DATEN / DATEN-SHARING

Wir erfassen und teilen Daten mit den folgenden Anbietern:

Wesentliche Dienstanbieter: Manchmal geben uns andere Unternehmen Daten über Sie, die wir für unsere legitimen Interessen benötigen, um mit Ihnen Geschäfte zu tätigen, und gelegentlich, wenn sie notwendig sind, um unseren Vertrag mit Ihnen zu erfüllen. Es umfasst normalerweise Finanzdaten oder Transaktionsdaten. Dies geschieht, wenn wir uns mit Drittanbietern von Zahlungen verbinden. Sie teilen uns mit, dass Sie für Ihre Produkte bezahlt haben und, wo relevant und / oder notwendig, uns Ihre Kontaktdaten und Transaktionsdaten zur Verfügung stellen. Wir beauftragen auch Drittanbieter mit der Bereitstellung von technischen oder Lieferdiensten, die mit Ihrem Konto bei uns in Verbindung stehen.

Professional Advisers and Investors: We may also share your data with professional advisers such as our lawyers and insurers to manage risks and legal claims, and/or as part of our relationship and obligations to our investor organisations. This is in our legitimate interests.

Group: It is possible we could sell our business to a third party or re-organise our business or become insolvent. In that scenario, our database of customers is one of the biggest parts of that business and so we would need to share it with the third-party buyer and their advisers. This is in the legitimate interests of selling our business. We may also expand our group of companies and in this scenario we may share your data within our group in order to improve our products and services and because of some of our internal support services may be shared across the group. This is in our legitimate interests of cost efficiency and growing our business. Where this occurs, we will post a link to all group companies and their locations in this Privacy Policy and they will use it in the ways set out in this Policy.

Law Enforcement/Legal Compliance: We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement requests from within or outside your country of residence. This may include disclosing your personal information to government or law enforcement agencies, or private parties, when we have a good faith belief that disclosure is required by law or when we, in our discretion, believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, fraud reduction or legal process served on us. In such cases, we may raise or waive any legal objection or right available to us. These uses of your data are in our legitimate interests of protecting our business security. We may also use your data and share it with the recipients listed in this Privacy Policy for the purpose of complying with our legal obligations.

The lawful bases for sharing and processing this data is set out in the table below and please refer to the External Third Parties listed in the Glossary for further information.

6. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

See the Glossary at the end of this Privacy Policy to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by unsubscribing from our marketing newsletter or contacting us via our contact page.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
(c) Profile		 Performance of a contract with you.
To process and deliver your order, including:
  1. managing payments, fees and charges; and
  2. managing your queries through our Customer Service team – this may include recording calls to our teams.
 (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications		 Performance of a contract with you. We may also use some of the data related to your queries for our legitimate interests of ensuring our customer service quality standards are met.
To collect and recover money owed to us in respect of your order (a) Identity
(b) Contact
(c) Financial
(d) Transaction		 Necessary for our legitimate interests (to recover debts due to us).
To carry out fraud assessments (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Technical		 Necessary for our legitimate interests of ensuring payments are not fraudulent.
To process your purchase of a gift voucher from us (a) Identity
(b) Contact
(c) Financial
(d) Transaction		 Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy (a) Identity
(b) Contact
(c) Profile		 Necessary for our legitimate interests of ensuring our customers are updated on these changes.
To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications		 Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop them and grow our business).
To enable you to partake in a prize draw or competition (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications		 Performance of a contract with you to fulfil the promotion and run the competition/prize draw. We may also subsequently use your entries for the legitimate interests of understanding our customer base more effectively.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Profile
(d) Technical		 Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to prevent fraud).
To deliver relevant website content, advertisements and other marketing material to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical		 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business to inform our marketing strategy and to improve our offering to you). Please note that where cookies are used for this purpose, this is covered separately by our Cookies Policy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage		 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). Please note that where cookies are used for this purpose, this is covered by our Cookies Policy.
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile		 Necessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you).

We do not conduct any automated decision making. We may on occasion profile our customers for the purposes of targeting marketing at them and where this is done, this is undertaken for our legitimate interests of ensuring our marketing is relevant to its audience. For example, we may classify an appropriate audience for a promotion by what products on our website they have previously looked at or expressed an interest in. We do not conduct any online behavioral tracking.

MARKETING

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We only use the data you provide to us directly for this purpose along with the Aggregated Data provided to us by our analytics partners and we do not track what other websites you may visit after visiting our site, though in common with most websites, we may register the site which referred you to our site (e.g. a search engine).

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We generally only send electronic marketing - such as email marketing - to people who have previously bought similar products from us and this is in our legitimate interests. We will always offer a way out of receiving this marketing when you first purchase our products and in every marketing communication afterwards. We may on occasion send out postal marketing for the purpose of growing our sales which is in our legitimate interests and in this scenario we will rely on you to let us know if you do not want to receive this by opting out of marketing (see Opting out below).

Where you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time – see Opting out below).

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

  1. the use of cookies which capture your visits to our website. Please refer to our Cookies Policy for more information; and
  2. we may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. This is in our legitimate interests of sending you direct marketing. See ‘Opting out’ below for details of how you can adjust your marketing preferences. Our Cookies Policy also explains how you can adjust your cookies preferences.

If you use our Gift Finder app, you may receive push notifications from us if you have opted in to receive them. You can choose to turn these off at any time through your relevant device.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by logging into your account and adjusting your marketing preferences, by following the opt-out links on any marketing message sent to you or by contacting us at any time.

If you opt out of receiving email marketing from us, we will no longer share your email address with social media platforms (see ‘External Third Parties’ below). However, you may continue to see our ads through them, due to their general demographic targeting. Please check the social media platforms for more detail of how to opt out from seeing these ads.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, or related correspondence, and we will continue to process such data in accordance with this Privacy Policy and only ever as permitted by law.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookies Policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

7. DISCLOSURES OF YOUR PERSONAL DATA

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.

8. INTERNATIONAL TRANSFERS

Some of our External Third Parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

9. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

10. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

In some circumstances you can ask us to delete your data: see ‘Your Legal Rights’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

11. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it for example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us, marking your query for the attention of the DPO.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12. GLOSSARY

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Partners - when you place an order, we share your information with the relevant seller on our marketplace (“Partner”) so that they can process and deliver your order.

Gift voucher providers – we may use third parties to process your order when you purchase a gift voucher from us.

Cloud storage providers - we use cloud computing platforms that securely store all of our data, including customer details.

Email service providers - in order to send you marketing content and transactional emails, we share your details with our email service providers.

Social Media Platforms - We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. Facebook). See the ‘Marketing’ section of this Privacy Policy above.

Analytics tools - we use analytics tools to track the way that users interact with our website.

Profiling tools - we use profiling tools to understand how you engage with our website and show you content we think will be most relevant to you, based on our understanding of your interests and preferences.

Payment providers - in order to facilitate any payments made on our site, we facilitate the sharing of your Financial Data with payment providers.

Delivery providers - in order to package and mail your orders to you, it is necessary to share your information with delivery providers.

Marketing and insights providers - marketing and insights tools allow us to understand our customers better so that we may provide you with the best possible website, products and customer service experience. We may share certain information about our customers to facilitate this process.

Customer service platforms - when you interact with our customer service team, your details are shared with our customer service platform providers.

Feedback forms - when you make a purchase, we engage a third party to send out feedback forms on our behalf.

13. Voited’s Cookies Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Voited using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Voited.com to deliver you a personalized shopping experience.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Wir verwenden die folgenden Arten von Cookies:

Duration of cookies

Session (or Transient) Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent (or Permanent) Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behavior on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognize you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences:

Last amended 12 May 2022